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Example: Jack in the Box
April 2nd, 2009 by Rob Walker
Jack in the Box Viral Campaign

Jack in the Box Viral Campaign

This example from the QSR Jack-in-the-Box gives us some very valuable insights into a very robust Social Networking / Viral campaign.  Check out this articles from Clickz (link here).  The details are:

  • Campaign gets kicked off with a TV spot aired during the Super Bowl that shows the Jack-in-the-Box mascot “Jack” getting run over by a bus.
  • Fan’s of the brand are then encouraged to follow Jack’s condition on the web site HanginthereJack.com,  28 viral videos updating Jacks condition on YouTube, photo’s from the accident scene on Flickr, updates on Facebook,  MySpace and Twitter.
  • User Generated Content is solicited in the form of “get well notes” for Jack.

Some results:

  • Over 12,000 fans on the Facebook page
  • Over 7000 followers in Twitter
  • 600 followers to the YouTube channel
  • Each of the 28 videos were viewed between 50,000 and 200,000 times

Clickz lists Apollo Interactive as the agency behind this very robust effort.

Thoughts:

  • Wow, this was a very robust campaign around a great theme.
  • The response was impressive.  Especially the YouTube video views.  It’s difficult to get these kinds of numbers.
  • I assume a lot went into the campaign AND a lot went into promoting this campaign.  The Super Bowl spot alone was several million $$.
  • The big take away for me is that in order for a Viral / SocNet campaign to be successful it needs to tap into a message that will resonate with the audience.  In this case — hoping Jack comes out of his coma — hit that nerve.

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