The campaign focused on remodeling a Mommy Blogger’s kitchen using Rubbermaid products.  The big take away for me is the goal set for this campaign — the expectations were 250 coupon downloads and 500 links into the Mommy Blogger’s posts on Rubbermaid.  Those goals where exceeded by almost 1000 coupon downloads and 2500 backlinks.

I’ve dabbled in measuring SocNet campaigns by the number of coupons downloaded and still haven’t cracked it.  The numbers always seem too low to justify the campaign — but the numbers I’ve seen are in line with Rubbermaid’s campaign.  Which tells me my expectations are too high AND coupon downloads are not a great measure of the campaign’s success.

There has been a lot of discussion about measuring SocNet campaigns and just as we have seen with display ads I assume the debate will never be conclusively concluded.  Call me old school but I want definitive measures that show a connection to sales and justify the spend to management.  I doubt that 1000 coupon’s justified this campaign spend — so our quest for a meaningful measurement continues.

Thoughts on meaningful measures:

• Can we measure the amount of “brand buzz” over time.  So we benchmark the amount of SocNet chatter before, during, and after the campaign and set an index level of chatter we want to maintain.
• Can we drive consumers into the store from a SocNet campaign?  First, it’s a mistake to think of campaigns in terms of their tactics.  We don’t have “SocNet campaigns”.  We have Consumer Activation campaigns that use SocNet as one tactic.  To drive consumers we need to have surround sound campaigns that are amplified through SocNet.

Emarketer

Check out these latest stats from eMarketer (link).  As marketers it sometimes feels like we are chasing the latest fad only to be dazzled by the latest-latest fad.  And I think for many of us “Social Networking” is just the latest shiny thing.  For those that do feel that way it’s time to wake up.  Social Networking is not a fade to gloss over.  The numbers tell the tale.  If you’re not geared up to leverage this communication channel than move aside.

Thoughts:

• Social Networking on the internet is NOT NEW!  Social Networking has always been the fuel that grew this beast.  Email, Newsgroups, Message Boards, Chat, Forums, Homepages, Web rings, File sharing, the list goes on and on were all forms of SocNet that has now become main stream.
• Now is the time to build your permission based marketing channel.  Email is dead.  You need to be channeling your consumers through a process that builds up your Facebook and Twitter lists.  It’s not “sexy” but it is a list of consumers that want to hear from you!
• How do you measure SocNet?  There is only one measurement — cash.  Your SocNet campaigns need to drive incremental sales by driving traffic to retail and earning additional merchandising space.  SocNet can do that through creative campaigns that leverage your retail partners exclusive assets.
• Access to information provided by your peers will continue to permeate  into every medium.  How will your product stand up against instant user feedback available to anyone during the purchase decision.

Where Who Is

Here’s another great data point from eMarketer (link):

Gen Z = 13 to 14

Gen Y = 15 to 29

Gen X = 30 to 44

So this is saying of the Gen Y’s that use Soc Net sites 65% of them use Facebook.

Internet Marketing Growth

Forrester’s predicts growth in all areas of internet marketing with the most pronounced increases coming from Social and Mobile.  (Here’s the link)

Thoughts:

• More funds will be directed to online but keep in mind that over 80% will still be put towards “traditional”.  What these top line numbers don’t show is how “Traditional” will merge with “Interactive” over the next few years.
• Social Media is predicted to grow the most over the next few years.  It will be interesting to see how this evolves as Facebook and the others look to develop revenue models.
• Search is king.  Why?  Because Interactive marketing works best for direct response efforts and search marketing is the king of direct response.  As marketers we need to understand when to use which tool and don’t try to shoehorn objectives into unsuited tactics.

1)  Cost of impression.  A successful campaign will meet a Cost of Impression measure.  For instance, if the campaign costs $1MM and generates 10MM impressions the cost per impression is ($1MM / 10MM) = $0.10 per impression.  You can then benchmark that against other media options to determine a successful campaign.

2) Benchmark against historics.  One reason I keep this blog is so that I can record data points for campaigns.  This article from ClickZ has some great data points on a viral Pepsi campaign (article here).  The main take away is:

• “There were 400 video submissions posted on YouTube, surpassing YouTube’s benchmark of 200 videos.”

• “The videos received over four million page views.”

• “Over 700 blog postings mentioned the ad campaign.”

We don’t know how much Pepsi paid to promote this campaign — probably a lot.

Celebrity: The campaign’s core revolves around the up and coming English artist Katie Vogel as she tries to build a successful music career.  You get to follow her through her journey by watching YouTube videos and her Facebook updates.

YouTube: Katie’s music videos are posted for fans to rate and review.  The YouTube Channel links directly to Facebook!  Remember that at this time Facebook is not owned by Google — this is the first I’ve seen a YouTube channel integrating with Facebook.

Facebook: You can be-friend Katie on Facebook and follow her on her journey to be a star!  You can post to your Facebook feeds directly from YouTube!

For more details check out this article on Clickz (article here).

My Two Cents:

• This is the first time we’ve seen YouTube integrated with Facebook.  Keep an eye on this — it may open up some really engaging opportunities.
• The first video includes Katie breaking up with her boyfriend — it’s a bit too convenient to be true.  I’d be careful to mix reality with fictional elements.  You will quickly alienate your fan base if they don’t trust you.
• Katie doesn’t post enough.  She needs to be very active to keep the fan base engaged.  It appears she is only posting updates every couple of days.  I’d highly suggest the she updates every couple hours.