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What is Google Latitude?
Feb 22nd, 2009 by Rob Walker

Last week Google launched the Latitude service.  Latitude allows you to notify your family and friends your location via your cell phone or computer.  The location updates are manual for now — so your cell phone does not automatically update your location. You simple go to the Google Latitude web site on your computer or through your mobile browser and enter your location. Your friends can see where you are and you can see where your friends are on a Google Maps interface.

Location aware devices are a HUGE development in technology.  Although this service requires users to manually enter their location GPS phones will soon do that automatically. By merging cell phone with location awareness you now have an extremely powerful marketing tool that we’ve all been talking about for years.  And remember that Google is in the Advertising business.  So expect Latitude to be a platform for pushing very relevant ads to your phone.

Thoughts:

  • Expect to see a lot of activity around mobile and local search advertising.  Now that we know where the consumer is we can push very relevant promotions to them.  For instance,  Latitude knows that you and Sally frequent the local Starbucks — it knows where you are and where Sally is AND it knows where Starbucks is.  Now the local Dunkin Doughnuts can push promotions to you and Sally as you’re getting closer and closer to that Starbucks.
  • Google will become the next Facebook.  I don’t have anything to back this up with other than we know Facebook will most likely fizzle out (remember they don’t make any money and their ad CTR are terrible) and that SocNet will go mobile.  Google has the platform and the machine to make a mobile Social Networking platform that dominates.
  • Merge this Mobile Social Networking with Location Awareness and now add in a bit of User Generated Content in the form of consumer reviews and consumer price checking.  Add in the cell phone camera and now you have everyone a walking, talking, picture taking communication platform.
  • Is there an entertainment angle here?  Will we finally see a Real World / Virtual World game that actually delivers?  Add in Latitude with Geo Tracking and a Story Line and you may be onto somethings. Here’s the idea — set up 4 games in a location.  For example, “Vampires”, “Spies”, “Dungeons”, and “CSI – Your Town”.  Someone playing “Spies” needs to leave a secret letter under the mail box on the coner of 1st and main.  Players of “Dungeons” need to pick up a secret letter under the mail bos on the corner of 1st and main.  Each game will fuel the other — all of the them fueled by Location aware devices and Social Net.

Next time you’re asked “What’s the next BIG thing” — for awhile you can answer “Location aware devices”

What is the ROI on Paid Search
Dec 13th, 2008 by Rob Walker

The reason why Google has a market cap of $100B is because the type of advertising Google sells can be measured directly to sales or sales leads. That ROI measurement comes at a premium!

You can easily create a Paid Search campaign through Google Adwords. Google provides a lot of great tools to get you started and buying ads. You buy ads by bidding on the key word. For example, you can bid $3.00 per click for the key word “Insurance”. Whenever someone searches Google (or other sites — see “Contextual” post) on the term “insurance” your ad will be displayed. If that ad gets clicked on it costs you $3.00.

By bidding a specific dollar amount you are trying to get the best possible position (most optimal position — not necessarily the top spot) in the Google return results. The position your ad gets is determined by the amount you are willing to pay per click AND the historic click through rate for that ad. For example:

Company 1 is willing to pay $3 per click for the keyword “insurance”. Over time Company 1’s ad gets a Click Through Rate (CTR) of 0.75%.

Company 2 is wiling to pay $3.50 per click for the keyword “insurance”. Over time Company 2’s ad gets a Click Through Rate (CTR) of 0.5%.

Google will put Company 1s ad above Company 2s ad even though Company 2 is paying more per click.

There are a couple other odd things about how you buy Google key words — I recommend you check out the many only resources and SEM agencies for more details. The point is, you know exactly what you are paying to get a visitor to your web site. From there you should know your web sites conversion rate. Armed with this data you can manage your key word buys to only be paying for terms that return a positive on your investment. Keep in mind, companies activity pursuing Paid Search manage hundreds to thousands of key words.

Buying keywords can get very expensive. At the time of this post the key word “insurance” is going for between $2.88 and $4.35 per click. The Google estimator predicts I would get around 30,000 clicks and it would cost me over $100,000 per day! But remember — the beauty of Paid Search is that you manage the results. If those clicks don’t turn into buyers you move onto new key words, offers, or landing pages.

I’ve had some success buying key words — a couple insights:

1. It doesn’t scale. You’ll find a mix of key words, offers, and bid amounts that provide a positive return. There is a limited amount of words that will work for you and a limited amount of visitors from those key words. Once you find what works for you simple adding new words doesn’t grow your sales.

2. Branded words perform. If you’re Pepsi Cola and buy key words with “Pepsi” in the phase those buys will provide a positive return. But would you have gotten those sales anyway from the natural search returns? When you use an agency to do your keyword buying make sure they report to you the return on branded keywords vs. non-branded words (in this example the term “Soda” is non-branded since it does not include “Pepsi”). Agencies hide the effectiveness of the overall campaign by buying heavily on branded words and then telling you how successful they have been in converting sales.

3. It’s a lot of hard work. Managing the keywords, bids, offers, landing pages, creative is a lot of work. It needs an educated dedicated resource to do it right. And keep in mind the sales funnel — you have to milk every lead. It’s not just click on buy. It’s about exposures to offer, value of offer, timing, trust, and building a relationship. The goal of a consumers first exposure to your offer is not to get them to buy — walk them through the sales funnel. Search is a tool to help you get that first impression.

What are Contextual Ads
Dec 13th, 2008 by Rob Walker
SEM, CPC. Search Engine Marketing

SEM, CPC. Search Engine Marketing

When you buy key words through Google Adwords you can choose if your ads get displayed outside of the traditional Google search results. If you choose for you ads to display beyond the Google results they will be displayed on web sites that are part of the Google Adsense network.

In this example, ads from Google’s Adwords are displayed on CNN.com.

Anyone with a website can sign up to be a part of the Google Adsense network. And I mean anyone — and everyone trying to make a couple bucks off their web site does. That means your ads could show up on “junk” sites that don’t convert into paying customers.

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