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Example: Dove uses the web to connect
Jan 24th, 2009 by Rob Walker
Dove Micro Site on MSN

Dove Micro Site on MSN

Dove is soap.  Or is it?  Dove is an expression of self esteem.  Is it?  Dove would like you to think so.  Have a look at this very well produced micro-site (link here).

Dove has used the Internet to create a brand position in a way no other medium would allow.  Consumers of Dove can delve pretty deep into their concept of beauty and self-esteem.  Forums, expert Blogs, Widgets, and other tools provide Dove’s consumers with a way to interact with the brand that truly connects the consumer with the position.

If you think your products transcend the product benefit/need fulfillment and can connect to the consumer on an emotional level — or if your product is a commodity like soap and you need to create an emotional connection as a differenciator nothing beats the web to offer a robust engagement.  Have a look at the Dove site and get a feel — they are not selling Soap.  They are selling self-esteem and using the web do to is very effectively.

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