Dove Micro Site on MSN
Dove is soap. Or is it? Dove is an expression of self esteem. Is it? Dove would like you to think so. Have a look at this very well produced micro-site (link here).
Dove has used the Internet to create a brand position in a way no other medium would allow. Consumers of Dove can delve pretty deep into their concept of beauty and self-esteem. Forums, expert Blogs, Widgets, and other tools provide Dove’s consumers with a way to interact with the brand that truly connects the consumer with the position.
If you think your products transcend the product benefit/need fulfillment and can connect to the consumer on an emotional level — or if your product is a commodity like soap and you need to create an emotional connection as a differenciator nothing beats the web to offer a robust engagement. Have a look at the Dove site and get a feel — they are not selling Soap. They are selling self-esteem and using the web do to is very effectively.